In today’s fast-changing digital world, organizations adopt new technologies to improve efficiency, productivity, and stay competitive. However, for these tools to be effective, it’s important that users within the organization successfully embrace and use them. By 2025, Around 70% of organizations will utilize digital adoption platforms across their technology stack to tackle low user adoption.
OnScreen emerges as a powerful ally in this context. It enables the establishment of a Center of Excellence centered around user adoption, dedicated to driving effective strategies. In this blog, we will explore how leveraging OnScreen’s features can pave the way for establishing a CoE, empowering organizations to achieve higher levels of user adoption and overall digital transformation success.
What is a Center of Excellence (CoE)
A Center of Excellence (CoE) is a dedicated team that focuses on a specific area of expertise or discipline. It serves as a centralized hub of knowledge, best practices, and resources related to that domain.
The primary purpose of a CoE is to drive excellence, innovation, and continuous improvement within the organization by providing guidance, support, and leadership in its specialized area. Some of the key functions and characteristics of a Center of Excellence are:
- Democratizing knowledge sharing and collaboration.
- Providing guidance and support.
- Providing continuous improvement and training to boost user adoption.
How OnScreen Can Help Boost User Adoption
Let us dive into the key benefits and capabilities that OnScreen brings to the table, and how they contribute to the development of a thriving Center of Excellence around adoption.
Personalized User Onboarding
OnScreen reduces the learning curve associated with adopting new business applications.
How? By breaking down complex processes into step-by-step instructions, publishing Onscreen announcements on any web browser, and adding tooltips that guide users through the application’s features and functionalities.
By streamlining onboarding processes, OnScreen helps users quickly become proficient in using business applications. As a result, users gain a deeper understanding of the application’s capabilities and learn how to leverage them efficiently within your unique processes. This, in turn, enhances user productivity and reduces time spent on learning and troubleshooting.
OnScreen tips for New User Onboarding:
- Welcome new users by publishing announcements based on their specific role.
- Offer personalized onboarding as OnScreen recognizes who the user is, which business processes they will be executing, as well as which application is being used.
- Include links in the guides to assist new users in finding relevant help.
Contrary to a simulation tool, OnScreen is a Digital Adoption Platform that provides live contextual help to users. During the execution of processes, business users have the option to request guidance when needed by selecting guides from a relevant list. These process guides are tailored to the user, process, and application, ensuring their relevance and usefulness.
How is OnScreen Contextual?
Users may get stuck in the middle of executing a process. This does not mean that users must restart the process from the beginning, but OnScreen will recognize which screen the user is on and will start the guide mid-process.By offering contextual training, OnScreen ensures that users receive targeted support and instructions precisely when and where they need it within the application. This personalized guidance enhances user learning, accelerates proficiency and promotes user application adoption.
Personalized Self-service support
OnScreen offers personalized guides tailored to users’ needs and proficiency levels. This enables them to find answers, troubleshoot issues, and improve application usage independently. Furthermore, OnScreen’s user-centric design enhances user confidence, facilitating effective process execution, problem-solving, and productivity maximization.
As a result, this reduces frustration and fosters reliance, keeping users engaged and motivated.
It’s one thing knowing that the relevant help is available for users, but how do we measure adoption and track performance?
OnScreen offers a customizable analytics dashboard that offers a visual representation of data and insights gathered from user interactions with the applications. This can be used to track which users accessed which guides, time spent executing a process, which steps users got stuck on, as well as task completion rates.
These metrics help assess the users’ activity with the application and identify areas for improvement. This data-driven approach enables organizations to make informed decisions, optimize the application’s user experience, enhance user adoption rates, and improve overall user satisfaction.
Feedback and Communication For Enhanced User Adoption
Communicating change and receiving feedback from users is another way OnScreen aims to boost user engagement and adoption.
After a guide is selected and a process is executed, users have the option of rating the guides and providing feedback to the guide authors. This allows for continuous communication and process optimization between business users and those creating the guides. If adjustments or updates are needed, guides can be easily modified. Authors creating the process guides don’t have to start from scratch, as they can make necessary changes directly in the OnScreen editor.
Communicating process updates can be challenging in agile business processes. OnScreen’s Announcements feature simplifies this task by enabling the publication of updates on any application or webpage. It allows organizations to choose specific user groups, applications, and frequencies for targeted and effective communication. Additionally, Announcements can include images, links, and documents to provide users with additional context and assistance.
In a Nutshell
The establishment of a Center of Excellence is instrumental in driving effective adoption strategies within organizations. Leveraging OnScreen as a digital adoption platform can greatly enhance the establishment and success of such a center. As the tool offers personalized user onboarding, contextual training guidance, self-service support, performance tracking, and feedback mechanisms. These features empower organizations to maximize user adoption rates, enhance user proficiency, and drive digital transformation.
With OnScreen’s comprehensive set of capabilities, organizations can establish a Center of Excellence that fosters a culture of continuous learning, collaboration, and innovation. This would ultimately lead to improved productivity, efficiency, and overall success in the digital age.