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Empower Your ServiceNow Users

Accelerate ServiceNow Implementation and Digital Adoption with Guided Contextual Walkthroughs for Users

OnScreen is the ultimate digital adoption solution for ServiceNow users.  You will avoid complicated implementation issues, reduce training costs by providing step by step guidance to users directly in the application. OnScreen guides are quickly developed, easy to maintain and available to users at the moment of need.

OnScreen will help you:

  • Improve Mean time to resolve (MTTR)
  • Reduce Production incidents, support tickets and escalations
  • Improve Net Promoter and Customer Satisfaction Score
  • Reduce Average Handling Time (AHT)
  • Increase First Call (or Ticket) Resolution
  • Ensure Compliance  
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Onscreen Digital Adoption Platform for ServiceNow

Improve Your ServiceNow ROI

ServiceNow provides digital workflows for wide range of enterprise operations, including IT service management, HR, customer service, security, and more. 

The challenge for enterprises is:

Integration: ServiceNow may require integration with multiple platforms, such as legacy software or third-party applications, which can be challenging and time-consuming to implement and roll out.

User adoption: As with any new technology, user adoption and proficiency can be difficult in amongst changing business processes. Providing adequate training and support to ensure that employees can effectively use the platform is time consuming and costly

Onscreen can help you easily continue to implement and improve your ServiceNow platform so that you will realize an increasing ROI within your enterprise by helping you:

Automate User onboarding and training

Streamline ServiceNow Implementation and go-live

Improve the Change management process

Optimize Workflows across teams

Create playbooks and SOPs (standard operating procedures) overlaid on Servicenow

Create interactive User Guides for ServiceNow to ensure best practices and compliance with policies procedures

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Cut ServiceNow Onboarding and Training in Half

Get your users up to speed faster with ServiceNow support when they need it most.

What Does That Mean for You?

Learning seamlessly at the workflow level so business users don't waste hours every day looking for information to do their job.
Power Users can publish process steps in less than 27 minutes on average rapidly decreasing training development time
Ensure Timely Project Rollout and reduce training and support time by 50%
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User Productivity

Your users will get more done in less time, leading to faster launch times, and more engaged employees.

Process Efficiency

Users will spend less time looking for information and more time completing tasks, increasing efficiency.

Data Accuracy

Reduce the risk of inaccurate data that can create support requests, interrupt project rollouts, or slow employee performance.

Features

  • feature-tab-icon feature-tab-iconContextual
  • feature-tab-icon feature-tab-iconExtensible
  • feature-tab-icon feature-tab-iconContent Development and Management
  • feature-tab-icon feature-tab-iconPerformance Analytics

Smart Process Guides

In-Application help anytime, anywhere whether in the beginning or middle of a process

Responsive Way Finder

Screen Resolution independant. Run on a large monitor or Tablet.

Auto Advance

As the user completes each step in the task OnScreen help moves forward to the next step automatically

Link to LMS

Play Video or Audio Files

Multi-Language Support

Auto Process Capture

No-Code Business User Tool

Role and Group Support

Process Efficiency tracking

User Productivity Dashboard

OnScreen Usage Stats

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How OnScreen works

OnScreen allows you to rapidly develop interactive guides on the ServiceNow screen to help your business users complete any process frustration and error-free.

Step 1 Execute the process
Execute
Run Throught The Process Once as you intend it to be executed
Improve Digital Adoption of ServiceNow with Onscreen
Step 2 Edit the process
Edit
Add Helpful Text in The Callouts
Improve Digital Adoption of ServiceNow with Onscreen
Step 3 Publish the process
Publish
Assign to Users and Groups
Step 3 Publish the process
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By the Numbers

OnScreen addresses the high cost of inefficient learning that can lead to project failure. Consider that:
Get a Free ROI Report
61%

of employees prefer to learn at the point of need

$6,000

in costs per employee every year in software misuse

6

months in salary cost from turnover due to low engagement

27

Minutes to create an OnScreen guide vs traditional means

Discover Why 1,000s of Users Love OnScreen

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The Simplest Way to Help ServiceNow Users Do their Job as You Intended

It takes on average less than 27 minutes to create and publish an OnScreen guide
Simple
Simple
Simple to use!
Quick Guide Creation
Easy to Maintain Guides
Simple
Simple
Simple to Setup!
No Server setup or add-ons
No Admin Rights Required
Simple
Simple
Simple to Roll out!
Dedicated Sucess Manager
Templates and Accelerators
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Products

  • OnScreen for SAP
  • OnScreen for Web Apps
  • Templates and Accelerators
  • Services

Solutions

By Platform
  • SAP ECC and GUI
  • SAP S4HANA and Fiori
  • SAP Ariba
  • SAP SuccessFactors
  • Oracle
  • ServiceNow
  • Salesforce
  • Workday
  • More Platforms
By Initative
  • Digital Transformation
  • Software Implementation
  • Training and User Adoption
  • Process Improvement
  • Plant Maintenance
By Role
  • COE / OCM / Business Systems / Project Team
  • Business Manager / Senior Executive
  • Training / Support / Business Process Management

Resources

  • Blog
  • Webinars
  • Videos
  • Ebook
  • Whitepapers and Brochures
  • ROI Calculator and Business Case Builder
  • Support

Company

  • About
  • Leadership Team
  • Partners
  • Contact

Contact Us

Reach out to connect with a Digital Adoption Expert and schedule a demo.

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